Shanice
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Articles
Recent activity by Shanice-
Getting started with social messaging
Customers with Zendesk Support plans can add public social messaging channels only. See Setting up your public Facebook channel and Setting up your X (formerly Twitter) channel.This article is a hi...
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About automated resolutions for AI agents
Automated resolutions are the unit of measurement used for calculating and billing your account for AI agent usage.Paying per automated resolution means that you pay only for customer requests that...
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How to view my automatic resolution balance and billing
How your automated resolution allowances and usage are displayed and billed.What's changing?As announced, we released an update to improve visibility into your account's automated resolution allowa...