Zendesk Talk is a cloud-based call center software that enables businesses to provide phone support to their customers. With Zendesk Talk, businesses can easily set up and manage a call center, route calls to the appropriate agents, and track call metrics to improve performance.
Some of the key features of Zendesk Talk include:
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Call routing: Zendesk Talk routes calls to the appropriate agent based on customizable rules, ensuring that customers are connected to the agent best suited to handle their specific issue.
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Call recording: Zendesk Talk automatically records all calls, allowing businesses to review them for quality assurance purposes and to identify areas for improvement.
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Analytics and reporting: Zendesk Talk includes analytics and reporting features that allow businesses to track call metrics such as wait time, call volume, and average handle time. This helps businesses identify areas for improvement and optimize their call center operations.
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Integrations: Zendesk Talk integrates with a range of other business tools, including Zendesk Support, Salesforce, and Google Analytics. This makes it easy to combine call center data with other business data to gain a more complete picture of your business.
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International phone numbers: Zendesk Talk supports international phone numbers, making it easy for businesses to provide phone support to customers around the world.
Overall, Zendesk Talk is a powerful tool that helps businesses provide top-notch phone support to their customers. It's a great addition to any business that wants to improve their customer support operations and increase customer satisfaction.