Are you a Zendesk whiz with a passion for building seamless customer experiences? We're seeking a talented individual to join our team and revolutionize our Zendesk environment.
You'll be responsible for:
- Designing and implementing efficient Zendesk workflows and automations.
- Configuring custom fields, views, and triggers to optimize support processes.
- Providing exceptional technical support to both internal and external users.
Bonus points if you have:
- Experience with Zendesk integrations and APIs.
- A knack for crafting clear and concise knowledge base articles.
- A proactive approach to problem-solving and a desire to continuously improve.
Join us and:
- Make a real impact on our customer service operations.
- Work in a collaborative and fast-paced environment.
- Gain valuable experience with cutting-edge Zendesk features.
STOP: Before continuing, please make sure that you have let us know more about yourself by filling out this form.
We’re excited to be hiring and are even more so to offer you the next step in the process: the assignment.
The assignment explained below is designed to do two things:
- Give you insight into the type of work you’ll be doing should you be successful with your application.
- Give us insight into your ability to learn and implement.
The Assignment:
Train:
Take the Zendesk training as linked below (feel free to create an account with your email address).
Omnichannel Agent Learning Path (3 Hours, Modular)
Foundational Support Learning Path (3 Hours, Modular)
Build
Build your own trial account using this link.
Feel free to create the account with your personal email address.
The account should have at least one inbound channel, email.
Request access to the CX Experts Implementation Guide by sending an email to support@cxexperts.co.za. Use this guide to add some customisation to your instance for extra brownie points.
(Note: The Template the article speaks about can be duplicated and populated with your own dummy information)
Top Tips:
Don’t stress! Take it slow. It’s a detailed platform and you never truly master it because they keep introducing new things. We’re just looking for the basics to be done and done well. We can train you on the rest.
When you’re ready to present your instance you can book some time with our head of Customer Success, Dave, here.
