Zendesk Explore is a powerful analytics and reporting tool that helps businesses gain insights into their customer support operations. With Zendesk Explore, businesses can analyze their customer support data and visualize it in a variety of ways, allowing them to identify trends, track performance, and make data-driven decisions.
Some of the key features of Zendesk Explore include:
-
Pre-built dashboards and reports: Zendesk Explore comes with a range of pre-built dashboards and reports that make it easy to analyze key metrics like customer satisfaction, ticket volume, and agent performance.
-
Customizable reporting: Businesses can create customized reports and dashboards to track the metrics that matter most to them. This allows them to tailor their reporting to their specific needs and goals.
-
Advanced analytics: Zendesk Explore includes a range of advanced analytics features, including cohort analysis, funnel analysis, and predictive analytics. These features help businesses gain deeper insights into their support operations and identify opportunities for improvement.
-
Integrations: Zendesk Explore integrates with a range of other business tools, including Zendesk Support, Salesforce, and Google Analytics. This makes it easy to combine customer support data with other business data to gain a more complete picture of your business.
Overall, Zendesk Explore is a powerful tool that helps businesses gain insights into their customer support operations and make data-driven decisions. It's a great addition to any business that wants to improve their customer support and grow their business.