Global security and sign-in resources

In Zendesk, you can apply security settings to ensure your private information is protected and use custom sign-in settings to configure how customers access your Zendesk account. This article provides a resource list for security and sign-in settings. 

This article contains documentation resources for the following categories:

• Zendesk security settings
• Zendesk sign-in settings
• Support tips

Zendesk security settings

Increasing your Zendesk account's security

• Zendesk Suite Actionable Security Guide
• Zendesk Suite Product Controls and Recommendations
• Designating an email address to receive required security notifications 
• General security best practices
• Securing sensitive information
• Security for third-party integrations
• Advanced security: Enhanced Disaster Recovery and HIPAA Compliance
• Changing the account owner
• Granting Zendesk temporary access to your account
• Managing 2-factor authentication

Zendesk sign-in settings

Signing into Zendesk

• Understanding options for end-user access and sign-in
• Setting the password security level
• Giving users different ways to sign into Zendesk
• Restricting access to Zendesk Support and your Help Center using IP restrictions 

 Applying and using single sign-on (SSO) options in Zendesk

• Single sign-on (SSO) options in Zendesk  
• Managing single sign-on (SSO) configurations
• Enabling social and business single sign-on (SSO)
• Configure Zendesk for your Active Directory/Microsoft environment
• Accessing your Zendesk account when your SSO service is down
• Using single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms.

Setting up and configuring JWT SSO

• Enabling JWT single sign-on
• Anatomy of a JWT request
• Multibrand - Using multiple JWT Single Sign-on URLs

 Setting up and configuring SAML SSO

• Enabling SAML single sign-on
• Setting up SAML single sign-on with Okta
• Setting up single sign-on using Active Directory with ADFS and SAML
• Mapping attributes from Active Directory with ADFS and SAML

Support tips

See the User access and security section in Support Tech Notes for more tips from our customer service team.