CX Experts Supastack: Your Complete Zendesk CX Solution

Why omnichannel alone isn’t enough anymore

In today’s digital-first world, simply having an omnichannel customer support system is no longer enough. Modern customer expectations demand speed, intelligence, personalisation, and automation — across every touchpoint.

To truly deliver exceptional customer service at scale, your team needs more than just a helpdesk. You need AI-powered workflows, predictive staffing, robust data privacy, performance insight tools, and real-time agent support — all working together.

That’s where the CX Experts Supastack comes in.

What is the CX Experts Supastack?

The CX Experts Supastack is an exclusive, fully-bundled Zendesk deployment, purpose-built for high-performing support teams in South Africa. It includes everything your customer service team needs to run at scale, with one predictable price and full local support.

We’ve combined the best of Zendesk’s enterprise products — at over 50% below list price — and wrapped it in local delivery, billing in Rands, and access to our soon-to-launch 24/7 Tier 1 support desk.
 

✅ What's included in the Supastack?

Here’s a breakdown of all the components:

🎯 Zendesk Enterprise Support Suite

Your complete omnichannel platform — email, voice, chat, WhatsApp, social, and more — all managed from a single, intuitive Agent Workspace.

🔐 Advanced Data Privacy & Protection (ADPP)

Meet your compliance goals (like POPIA and GDPR) with enterprise-grade tools including data masking, redaction, audit logs, and advanced encryption.

📊 WEM Bundle (QA + WFM)

• Quality Assurance (QA): Automatically score 100% of customer interactions with AI and surface coaching opportunities.
• Workforce Management (WFM): Forecast staffing needs and schedule your team with AI-powered accuracy.

🤖 Zendesk CoPilot

Real-time AI assistant that suggests replies, automates tasks, and supports agents throughout the day — reducing handling times and improving outcomes.

🧠 Zendesk AI Agents

Automate resolutions across messaging and email. Zendesk AI Agents can resolve up to 80% of requests autonomously, cutting costs and boosting CSAT.

🚨 Premier Essentials Support

Zendesk’s top-tier support with:
• 99.9% uptime guarantee
• 1-hour response SLA for critical issues
• Global escalation support
 

💸 What does it cost?

The standard list price for the Supastack exceeds $319 per agent/month, plus AI usage fees. But through CX Experts’ we have access to a vastly discounted model – for more information and to discuss gaining access to the Supastack, email: info@cxexperts.co.za or reach out to your CX Experts Success Manager.