Zendesk Guide is a knowledge management tool that helps businesses create and manage a self-service customer support portal. With Zendesk Guide, businesses can provide their customers with 24/7 access to helpful articles, FAQs, and other resources, reducing the need for customers to contact support directly and increasing customer satisfaction.
Some of the key features of Zendesk Guide include:
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Customizable knowledge base: Zendesk Guide makes it easy for businesses to create and manage a knowledge base that is tailored to their specific needs. Businesses can create articles, organize them into categories, and customize the design of their knowledge base to match their brand.
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Multilingual support: Zendesk Guide supports multiple languages, making it easy for businesses to provide support to customers around the world.
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Search functionality: Zendesk Guide includes powerful search functionality that helps customers find the information they need quickly and easily.
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Analytics and reporting: Zendesk Guide includes analytics and reporting features that allow businesses to track the performance of their knowledge base and identify areas for improvement.
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Integrations: Zendesk Guide integrates with a range of other business tools, including Zendesk Support, Salesforce, and Google Analytics. This makes it easy to combine customer support data with other business data to gain a more complete picture of your business.
Overall, Zendesk Guide is a powerful tool that helps businesses improve their customer support operations and provide their customers with the resources they need to solve problems on their own. It's a great addition to any business that wants to provide top-notch customer support and increase customer satisfaction.