Dave H
- Total activity 93
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Activity overview
Latest activity by Dave H-
Dave H created an article,
Why CX Experts Created the CX Operating Model
Most Zendesk teams end up in no-man's-land: beautiful setups that break, managers stuck doing admin work, and big investments that don't deliver. We saw this pattern across hundreds of South Africa...
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Dave H created an article,
Outsourced Zendesk Admin (The Operator)
Hand off the daily Zendesk grind to experts, so you can focus on leading your team and growing your business—not resetting passwords at 3 PM.The "accidental admin" trap wastes brilliant managers: 4...
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Dave H created an article,
Demo Our Stuff!
Feel free to test out some our demo environments by viewing some of the pages below and interacting with the bots there 👇Lemon Electrics Help Centre (Retail Demo)Internal Help Centre (HR, IT, Facil...
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Dave H created an article,
Unlock the Future of Customer Experience — Free CX Health Check
At CX Experts, we’re thrilled to offer an exclusive opportunity for businesses that are ready to take their customer support to the next level...even if you’re not yet using Zendesk.Our complimenta...
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Dave H created an article,
Zendesk AI Agents Implementation Scope
CX Experts delivers end-to-end Zendesk AI Agent implementations that transform your customer service operations through intelligent automation. Our methodology combines Zendesk's advanced AI capabi...
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Dave H created an article,
Zendesk Quality Assurance (QA) Implementation Scope
Time Allocation: 10 HoursCX Experts will implement Zendesk QA, an AI-powered add-on for systematic ticket reviews, agent coaching, and continuous improvement of support quality. This includes confi...
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Dave H created an article,
Zendesk Workforce Management Implementation
Time Allocation: 10 HoursCX Experts will implement Zendesk Workforce Management (WFM), an add-on that optimizes agent scheduling, forecasting, and real-time adherence to improve service levels and ...
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Dave H created an article,
Zendesk Co-Pilot Implementation
Time allocated: 10 HoursCX Experts will implement Zendesk Copilot, an AI-powered add-on that automates agent assistance and ticket analysis to boost productivity. This includes configuring all core...
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Dave H created an article,
Zendesk Suite Implementation (SupaStack)
Time Allocation: 40 Hours (License Dependant) More information on the CX Experts Zendesk Supastack can be found here. Partnering with a Zendesk expert like CX Experts for customer experience solut...
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Dave H created an article,
From ELIZA to Agentic Wizards: The Epic Evolution of Customer Service Bots
If you find yourself deeply involved in Zendesk implementations like I am at CX Experts in South Africa, you have likely encountered a wide range of chatbot experiences—some that perform exceptiona...