Zendesk Administration & Set Up
- Creating macros for repetitive ticket responses and actions
- Creating and managing automations for time-based events
- Fine Tuning: How to build your ideal workflow
- Creating triggers for automatic ticket updates and notifications
- Managing end user settings
- Creating multiple ticket forms
- Adding custom fields to your tickets and support request form
- Adding support email addresses for users to submit tickets
- Host mapping - Changing the URL of your help center
- Moderating end-user content
- Managing community discussion topics
- Enabling Google Analytics for your help center
- Configuring email autoreplies to deflect requests
- Workflows for created and flagged articles using the Knowledge Capture app
- About Guide Team Publishing
- Branding your help center
- Creating management permissions to define agent editing and publishing rights
- Setting up multiple brands
- Creating custom roles and assigning agents
- Adding custom fields to organizations
- Adding custom fields to users
- Understanding Guide roles and privileges
- Setting your schedule with business hours and holidays
- Creating custom roles and assigning agents
- Creating groups
- Who are we?
- Self Service