Zendesk Administration & Set Up
- Introducing Dave Hobbs - New Head of Customer Success
- How to switch messaging channels from default bot providers into Zendesk on Postman
- Web widget
- Troubleshooting
- Triggers
- Explore
- Support
- Social Media Integration
- Host mapping - Changing the URL of your help center
- Moderating end-user content
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Configuring email autoreplies to deflect requests
- Best practices for finding customer issues to start your knowledge base
- Best practices: Four steps to a streamlined knowledge base
- Organizing knowledge base content in categories and sections
- Customizing your help center theme
- Understanding Guide user permissions for knowledge base access
- Creating user segments for Guide user permissions
- Using Web Widget (Classic) to embed customer service in your website
- Forwarding incoming email from your existing email address to Zendesk Support
- Bulk importing users
- Creating agent skills to use for routing
- Adding agents and admins
- Single sign-on (SSO) options in Zendesk
- Using standalone skills-based routing
- Creating agent skills to use for routing
- Defining SLA policies
- Creating views to build customized lists of tickets
- Creating macros for repetitive ticket responses and actions