Welcome to Zendesk Ticketing 101! This short video will guide you through the basic Zendesk workflow, transforming you from a ticketing newbie to a resolution rockstar!
In this video, we'll break down the key stages a ticket goes through, from the moment a customer reaches out to that sweet "issue resolved" feeling.
Whether you're a customer service agent extraordinaire or just getting started, this video will help you navigate Zendesk like a pro!
Check out the Flowchart HERE.