Zendesk Hacks & Tricks (Video Guide!)

Ticket Management & Workflow

• Zendesk Ticket forms
• Zendesk Ticket Workflow
• Understanding the Zendesk Ticket Flow: A Guide
• Zendesk Ticket Forms: A Comprehensive Guide

Optimizing Support & Routing

• Streamline Your Support with Zendesk Omnichannel Routing

Customization & Automation

• How to Create Custom Email Templates in Zendesk(HTML)

Apps & Integrations

• Mastering Customer Engagement with the Proactive Tickets App
• Zendesk Relay App
• Proactive Tickets in Zendesk (Sparkly App)

Data & Reporting

• How to pull a Zendesk Explore Video that excludes merged tickets

Rules & Best Practices

• How does the Meta 24 Hour Rule work

Navigation & Views

• How to Use Zendesk Views

Dave's Top Tips

• How to create a webhook to make any change to a ticket. (advanced)