Recommended Zendesk Training (CX Experts tried and tested!) – CX Experts

You can discover a wide variety of valuable resources at Zendesk’s Training Academy. These resources are designed to help you deepen your understanding and enhance your skills with Zendesk. To make it easier for you to access these materials, you can use the hyperlinked images provided below 👇.

(Many of our Customer Experience (CX) Experts believed they were already Zendesk professionals before taking this training, but they found the courses incredibly insightful and beneficial, significantly expanding their knowledge and expertise.)

Agent Training: (3 Hours)

Admin Training (3 Hours)

For anyone wanting to pull reports (2 Hours)

Admins wanting to know more about Messaging (1 Hour)

Admins responsible for your Knowledge Base (2.5 Hours)

Admins wanting to build or edit Bots (AI Agents)

Part 1: (1 Hour)

Part 2: (1 Hour)

All courses come with learning paths that, once completed, earn you a badge. CX Experts suggests setting aside some time to work through the courses and then show your badge (and certificate) to management when you're done. It’s also a good idea to include this as part of the onboarding process for bot Agents and Admins.

🥱 "But... training is boring!"

I hear you. Sitting through hours of training sounds about as thrilling as watching paint dry. But before you drag your feet, here is why this actually matters (and why it's worth your time):

Work Smarter, Not Harder: Zendesk is incredibly powerful, but only if you know how to use it. Spending a few hours training now will save you hundreds of clicks, frustrations, and wasted minutes later.
Bite-Sized & Interactive: This isn't a dry, 1990s corporate slideshow. It’s multimedia—packed with videos, quick reads, and interactive quizzes to keep you awake. You can break it up and tackle it at your own pace.
Bragging Rights (and Badges): Every course has a learning path. Pass it, and you get an official digital badge and certificate. It’s a great addition to your internal profile, proves you know your stuff, and honestly looks fantastic when it's time for performance reviews.

Think of it as an investment in your own daily sanity. Let's get those badges! 🥇