Dave H
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Recent activity by Dave H-
Incident Escalation Process
Got a problem with Zendesk? We're here to help! CX Experts is here to assist with implementation and optimization. We welcome any and all requests through our Help Centre. For everything else, we r...
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Our Process
This is for basic/standard omnichannel deployments. Timelines may be adjusted to account for complex integrations and service requests. 1️⃣ Discovery: (45 Minutes) Introductions: A brief introducti...
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Zendesk Ticket Workflow
Welcome to Zendesk Ticketing 101! This short video will guide you through the basic Zendesk workflow, transforming you from a ticketing newbie to a resolution rockstar! In this video, we'll break d...
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Submitting and tracking requests in our help center Customer Portal
Our help center now offers the option for end users to submit requests. End users who submit requests can also manage their support requests in the customer portal. Submitting a support request You...
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Recommended Zendesk Views
Views: CX Experts reccomends a stock list of views for each instance as listed below: View Name Visible to Attributes 👋 New Messaging Tickets Groups handling Messaging ALL Status Category less...
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Introducing Dave Hobbs - New Head of Customer Success
Navigating the ever-evolving landscape of online retail customer service, Dave brings a unique blend of skills to the table. With a background spanning law, ministry, and a deep understanding of t...