Dave H
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Recent activity by Dave H-
External Slack Integration
Integrating Slack with Zendesk enhances communication and collaboration for customer support. This allows support teams to use Slack as a direct messaging channel, helping them assist users not in ...
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FREE Zendesk Health Check
As customer experience (CX) experts, we are excited to announce an exceptional opportunity for businesses looking to enhance their use of Zendesk. We are offering a complimentary health check that ...
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Durban Events
CX Experts organises in-person roadshows twice a year in Durban, creating a unique opportunity for industry professionals to gather in a single venue. These events are designed to facilitate in-...
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Johannesburg Events
CX Experts organises in-person roadshows twice a year in Sandton, creating a unique opportunity for industry professionals to gather in a single venue. These events are designed to facilitate in...
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Cape Town Events
CX Experts organises in-person roadshows twice a year in Cape Town, creating a unique opportunity for industry professionals to gather in a single venue. These events are designed to facilitate ...
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On-Demand Content
CX Experts offers a range of on-demand content designed to help you stay informed about the latest developments in customer experience (CX) and technology. This platform is dedicated to providing v...
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How to create a webhook to make any change to a ticket. (advanced)
This article will cover how to change ticket data within Zendesk that normally wouldn't be possible via a trigger or automation. This can be useful if you would like to: Automatically add a public...
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Proactive Tickets in Zendesk (Sparkly App)
The Sparkly app for Zendesk is a tool designed to help you leverage proactive communication with your customers through Zendesk. Here's a breakdown of its key features: Proactive Ticket Creation: ...
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Work with us!
Are you an aspiring Zendesk whiz with a passion for building seamless customer experiences? We're seeking a talented individual to join our team and revolutionise our Zendesk environment.As a CX Ex...
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Zendesk Ticket forms
Zendesk ticket forms...the ace up your sleeve.Zendesk has the ability to show/hide fields to customers and agents making sure that both fill in fields they need to in order to:1. Make sure you can ...