Shila
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Activity overview
Latest activity by Shila-
Shila created an article,
How to switch messaging channels from default bot providers into Zendesk on Postman
Step 1: Set Up Zendesk Access Go to the Admin Center in Zendesk and search for Conversations API. Select the Create API Key button in the top right corner. Name your key and make sure to save your...
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Shila created an article,
Host mapping - Changing the URL of your help center
Quick Look: Admin Center > Account > Appearance > BrandingBy default, the address of your help center is a Zendesk subdomain, such as "mycompany" in mycompany.zendesk.com. However, you can map a s...
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Shila created an article,
Moderating end-user content
When you enable content moderation in Guide, all new and edited end-user content is sent to a queue to be reviewed by a Guide admin before being published in your help center. You can choose to hav...
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Shila created an article,
Managing community discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want.Guide managers can add, edit, delete, and manual...
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Shila created an article,
Enabling Google Analytics for your help center
You can use Google Analytics to track your help center traffic. Google Analytics is only available for your help center if you are on a Guide Professional or Guide Enterprise plan and have converte...
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Shila created an article,
Configuring email autoreplies to deflect requests
Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots. Flow Builder is bot builder, and Article Recommendations are autoreplies. In the future, the Explore dashboard described in...
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Shila created an article,
Workflows for created and flagged articles using the Knowledge Capture app
Important: The Knowledge Capture app will be discontinued on August 29, 2024, and is no longer available to download. Replacement capabilities are now available natively in Knowledge in the context...
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Shila created an article,
About Guide Team Publishing
Guide Team Publishing enables advanced knowledge management workflows, making it easy for teams to collaborate on and manage content. Teams can set up collaboration workflows to review, approve, an...
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Shila created an article,
Creating and editing articles in the knowledge base
Guide admins can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide admins can create and edit articles if they have management permissions. End user...
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Shila created an article,
Customizing your help center theme
Quick Look: Guide admin > Customize design > Customize > Edit code Web-savvy Guide admins can work directly with the page code to build a customized theme for your help center. Customized themes c...