Step 1: Set Up Zendesk Access
- Go to the Admin Center in Zendesk and search for Conversations API.
- Select the Create API Key button in the top right corner.
- Name your key and make sure to save your App ID, Key ID, and Secret Key somewhere safe, as you’ll need them later.
Step 2: Set Up Postman
-
In Postman, create a new environment and add the following variables:
- Secret ID
- Key ID
- App ID
-
baseUrl (This is your Zendesk website URL, for example:
https://yourcompany.zendesk.com
).
-
Under the Authorization tab, select Basic Auth.
- Use the Key ID as the Username and the Secret ID as the Password.
Step 3: List Integrations
- After setting up Postman, use the GET method to list your integrations on your Zendesk instance.
- Once you have the list of integrations, copy the ID of the channel you want to switch.
- Then, use the GET method again to list SunCo Switchboard integrations and copy the ID of the bot you want to switch to.
Step 4: Make the Switch
- Now that you have both the channel ID and the switchboard integration ID (bot ID), go to the PATCH request section in Postman.
- Paste the channel ID in the header at the end of the API link.
- In the body section, paste the switchboard integration ID as the defaultResponderId.
- Once everything is set, click Send to apply the changes, and the switch will be made.
This streamlined guide walks you through switching messaging channels from default bot providers into Zendesk using Postman. Postman Video